By Stuart Levine, CFI, CFCI and CEO of THE ZELLMAN GROUP
Retail Civil Recovery has been used by retailers in the US since 1987. It has brought over one billion dollars back to retailers. When properly run within local, state, and federal guidelines, Civil Recovery can be risk adverse. Recently, many retailers have experienced a lack of transparency and ethics with their Civil Recovery providers. Several are now subjected to Federal lawsuits or have not received the recovery dollars owed them. These situations are a symptom of rouge service providers who failed to follow Federal TCPA (Telephone Consumer Protection Act) or did not put ethics and transparency first. In any retailer/service provider relationship, ethics are non-negotiable and must always be unyielding.
Each State has clearly defined statutes that outline recovery amounts, special language required, juvenile guidelines, and delivery instructions. Many of these statutes have been challenged in the local, state, and federal courts. In each case the statutes have withstood the challenge. Brick and mortar retailers continue to experience budgetary restrictions. Civil Recovery has proven to bring dollars back into the business. Don’t discontinue your Civil Recovery program, simply hold your provider to a higher standard.
Below is a link to the Op/Ed as it appeared in the D&D Daily:
On 09/21/2017, Ben Dugan CFI, Director of Field Investigations for The Zellman Group delivered the keynote address to the Carolina Organized Retail Crime Alliance annual conference in Durham, North Carolina. The event was attended by over 200 law enforcement, retail and service provider representatives from North and South Carolina. Dugan spoke about the “Future of ORC” and how innovation is not always found through advancements in technology but often in how the public and private sectors interact and collaborate with one another. He challenged the law enforcement and retail investigators in the room to “think beyond traditional limitations ” and “use their collective expertise and resources to make a positive impact on both their communities and businesses.” Dugan followed the North Carolina Attorney General, Josh Stein, who discussed the connection between North Carolina’s opioid epidemic and Organized Retail Crime. Dugan suggested strategies on how CORCA members could partner together to help combat the heroin epidemic and other socially engineered crimes. He spoke about breaking down boundaries and silos within organizations. Dugan emphasized that ORC efforts should be a component of retailers’ overall external theft prevention strategy, combining investigations with product protection, physical security and awareness.
Dugan is based in the Zellman Group’s ORC Investigations and Recovery office in Orlando, Florida. The Zellman Group currently offers a “end to end” ORC solution for all retailers, including Open Source and e-Commerce investigations, field intelligence and ORC Recovery.
The Zellman Group discusses the importance of ethics and transparency for LP Service providers in their relationships with their retail business partners.
Read the LP Magazine Voice piece here: View this email on the web
This quarterly meeting takes place on July 18th and is being held in The Zellman Group’s new ORC Investigations and Recovery office in Orlando, Florida. FLAORCA is the premier law enforcement/private sector partnership against organized retail crime in Florida. The goal of FLAORCA is to be a network for law enforcement and private sector investigators throughout the state. This meeting gives FLAORCA and The Zellman Group an opportunity to discuss the exciting new ORC developments being made by both organizations. FLAORCA recently announced rolling out their newly updated interactive ORC Intelligence sharing platform while Zellman continues to expand their growing ORC initiatives nationwide. Learn more about the Florida Organized Retail Crime Association at www.flaorca.org and The Zellman Group at www.zellmangroup.com.
Don’t forget to visit The Zellman Group’s annual sports memorabilia auction at this year’s NRF PROTECT! All proceeds go to the National Law Enforcement Officers Memorial Fund. This year we are auctioning off signed Kevin Durant authentic Golden State Warriors jersey, signed John Elway authentic helmet, signed Mike Tyson boxing glove, and many more. Come find us at booth 601 and learn more about The Zellman Group at www.zellmangroup.com.