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Civil Recovery

Are You Still Writing Off Theft Loss?
Retail and hospitality chains sustain loss every day; not only from outright theft, but from the cost of protecting themselves and pursuing perpetrators. Although civil laws enable retailers to recover money damages above and beyond merchandise, bringing offenders to justice can be difficult and costly, especially when crossing state lines. The broad-based security and loss prevention skills of The Zellman Group culminate in a civil recovery practice that delivers timely, cost-effective collection results.

The Zellman Group Provides Answers For Civil Recovery
Civil recovery is the company’s right to apply for civil damages or penalties under state statutes for retail theft. Civil recovery encompasses civil demand (shoplifting) and employee restitution (employee theft). The Zellman Group’s nationwide network of attorneys and automated computer tracking methodology assures you the ability to pursue civil recovery throughout the US.

Benefits

• The Zellman Group performs all recovery processes so you don't need to get involved in the detail of legal matters

• Simple one-stop provider for all recovery efforts

• No additional legal fees and payment plans help increase your collection rates

• Excellent communication and individualized processes

 
Services
• Civil demand (shoplifting)

• Employee restitution (employee theft)

• “Of Counsel” attorneys are utilized in the most active states

• Litigation and court filings

• Promissory notes, court ordered restitution and all related legal needs

• Multiple payment plans for offenders

FAQ'S
• Civil demand pertains specifically to shoplifting. When a shoplifter is caught, the retailer can demand the individual be liable for the security costs of apprehension.

• Employee restitution pertains to employee theft. An apprehended employee can be legally enjoined to sign a promissory note for return or repayment of the stolen goods.

• Most states allow for additional fines to reimburse retailers for the costs of protecting and recovering the merchandise, even when the merchandise has been returned.

• Parents are usually considered liable for payment when a child commits retail theft.

• Civil demand is based upon evidence of theft, and can be pursued without criminal prosecution in most states.


Answering Your Questions About Civil Recovery
The Zellman Group is run by retail executives with an intimate knowledge of loss prevention, audit, and retail and hospitality operations. While it is important to work to prevent loss, our civil recovery practice helps you discover the power of effective civil recovery processes and its impact on a stronger bottom line.

Civil Recovery Process
Often a time consuming and low return endeavor, civil recovery may be overlooked as a means of reducing loss. The Zellman Group offers a better solution - removing the burden of letters, calls, and legal wrangling from you, and replacing it with a high collection success rate. Designed, analyzed, and continuously improved, our best practices and techniques are proven to achieve results.

Integration
The Zellman Group builds strategic alliances with the most popular case management applications, including RuMe's APIS and LP Software's LPMS. This technology allows corporate and store personnel to quickly and easily submit case information to our law offices. We can also accept feeds from home-grown case management systems, and faxed or e-mailed cases.

Computerized Tracking
Cases are fed into our state-of-the-art tracking system and letters are generated within hours of receipt. Schedules for letters and calls are automatically produced and followed. Tracking and progress reporting is accessible via web for complete information visibility. Advanced skip trace technology automatically searches for correct addresses.

Contact Procedures
• Letters – A minimum of three letters are sent for both civil demand and/or employee
restitution. Letters are sent certified mail where required by state law. Partial payment letters are sent for all cases with outstanding and overdue balances, and release letters are sent where required by state law.

• Calls – Multiple phone calls are made on all cases with no response after the first letter, provided a phone number is available. All calls will be compliant with the guidelines of the Fair Debt Collection Practices Act (FDCPA).

• Payments – Payment plans are negotiated in accordance with client guidelines. Settlements may include an immediate payment of a reduced amount, based on your policies. Many payment types are accepted, including bank drafts and all major credit cards.
Civil Recovery Brochure (PDF)

Did you know?
Every day, retailers lose $2 million from shoplifters. Employee theft is even more.

Why Choose The Zellman Group?

• Two decades of experience developing and implementing recovery programs dramatically increases your success rates and total dollars returned.

• Lead attorney with in-depth retail/hospitality loss prevention and litigation expertise.

• Network of attorneys who can implement recovery procedures in every major jurisdiction – no escape for
offenders who cross state lines.

• State-of-the-art case
recovery for you.

Legal Support
Michael Ira Asen, Lead Attorney, Zellman Recovery Services, is a litigator with the highest Martindale-Hubbel rating and more than 30 years of legal practice. He is admitted to practice law in the Supreme Court of the United States, the U.S. Court of Appeals for the 2nd Circuit, and other U.S. District and State Courts. He is also a member of the American Bar Association, Association of Trial Lawyers of America, and other state and local bar associations.

For more information please contact us here.
 
 
© 2009 The Zellman Group LLC

The Zellman Group LLC
99 Seaview Boulevard
Port Washington, New York 11050
tel 516.625.0006 • fax 516.484.7840
email sales@zellmangroup.com