You've carefully designed your operation to present a certain image. You've invested time and money in training your employees to have optimal customer contact. But how can you know what really happens day-to-day? The Zellman Group's customer service shopping program takes the mystery out of sales floor interactions and customer service guideline compliance. Our highly trained and experienced staff will help reconfigure your existing shopping program or custom-design a new plan to ensure your associates are following your service policies.
How It Works
Eliminate the anonymity from customer interactions by tapping into our network of thousands of shoppers nationwide, all trained in our observational and reporting techniques. Shops can occur as frequently as you wish. Evaluators are assigned based on location and once shops have been completed they go through a 2 part editing system by Intelli-Shop and then TZG. Each location's performance on customer service policy - and even operational or loss prevention procedures - compliance will be objectively measured and reported to you electronically.