On 09/21/2017, Ben Dugan CFI, Director of Field Investigations for The Zellman Group delivered the keynote address to the Carolina Organized Retail Crime Alliance annual conference in Durham, North Carolina. The event was attended by over 200 law enforcement, retail and service provider representatives from North and South Carolina. Dugan spoke about the “Future of ORC” and how innovation is not always found through advancements in technology but often in how the public and private sectors interact and collaborate with one another. He challenged the law enforcement and retail investigators in the room to “think beyond traditional limitations ” and “use their collective expertise and resources to make a positive impact on both their communities and businesses.” Dugan followed the North Carolina Attorney General, Josh Stein, who discussed the connection between North Carolina’s opioid epidemic and Organized Retail Crime. Dugan suggested strategies on how CORCA members could partner together to help combat the heroin epidemic and other socially engineered crimes. He spoke about breaking down boundaries and silos within organizations. Dugan emphasized that ORC efforts should be a component of retailers’ overall external theft prevention strategy, combining investigations with product protection, physical security and awareness.
Dugan is based in the Zellman Group’s ORC Investigations and Recovery office in Orlando, Florida. The Zellman Group currently offers a “end to end” ORC solution for all retailers, including Open Source and e-Commerce investigations, field intelligence and ORC Recovery.