Ethics, Transparency and Statutes in Civil Recovery – Op/Ed


By Stuart Levine, CFI, CFCI and CEO of THE ZELLMAN GROUP

Retail Civil Recovery has been used by retailers in the US since 1987. It has brought over one billion dollars back to retailers.  When properly run within local, state, and federal guidelines, Civil Recovery can be risk adverse.   Recently, many retailers have experienced a lack of transparency and ethics with their Civil Recovery providers.  Several are now subjected to Federal lawsuits or have not received the recovery dollars owed them.  These situations are a symptom of rouge service providers who failed to follow Federal TCPA (Telephone Consumer Protection Act) or did not put ethics and transparency first.  In any retailer/service provider relationship, ethics are non-negotiable and must always be unyielding.

Each State has clearly defined statutes that outline recovery amounts, special language required, juvenile guidelines, and delivery instructions. Many of these statutes have been challenged in the local, state, and federal courts.  In each case the statutes have withstood the challenge.  Brick and mortar retailers continue to experience budgetary restrictions.  Civil Recovery has proven to bring dollars back into the business. Don’t discontinue your Civil Recovery program, simply hold your provider to a higher standard.


Below is a link to the Op/Ed as it appeared in the D&D Daily:

CLEAR (Coalition of Law Enforcement and Retail)


THE ZELLMAN GROUP is a Premier CLEAR  Partner/Sponsor & Exhibitor

Meet with our ORC Experts at the Ninth Annual Training Conference.

Myrtle Beach, South Carolina

October 8, 2018 through October 11, 2018



NRF PROTECT 2017 Recap

The Zellman Group was one of two Platinum Sponsors of the 2017 National Retail Federation’s PROTECT Conference and Expo.

 The NRF PROTECT conference, held between June 26 and 28, is the largest and most prestigious gathering of LP Professionals in the US.  This year’s conference was held at the Gaylord National Resort and Convention center.

During the conference, we sponsored the Food Retail Breakfast, co-sponsored Tuesday’s Happy Hour, ORC/Investigator’s Network and Law Enforcement Breakfast and co-sponsored a photo opportunity with Super Bowl winning Quarterback, Peyton Manning.

We were very pleased to meet with many retailers in our booth during the Expo.  We always enjoy talking with our current Loss Prevention retail partners and making new connections with LP professionals. Throughout the two-day Expo we held a silent auction to raise money for the National Law Enforcement Officers Memorial Fund. Some memorabilia being auctioned included a signed Kevin Durant authentic Golden State Warriors jersey, signed John Elway authentic helmet, a signed Mike Tyson boxing glove and a Spiderman poster signed by the artist Stan Lee. $1,979 was raised for the NLEOMF. We are honored to give back to this organization that has helped so many of our fallen heroes.

We, also, participated in LPNN’s Digital Conference called, “ORC, from the Investigation to Recovery.” Director of ORC Recovery, Bill Ramos; Director of Field ORC Investigations, Ben Dugan; and Attorney, James Welborn were interviewed to discuss the benefits of retailers out sourcing their ORC Investigations and Recovery efforts. They also discussed the opening of the Orlando office, the center of the Open Source ORC Investigations program.

Overall it was an exciting and memorable NRF for the Zellman team. We look forward to next year’s Expo and seeing everyone in Dallas in 2018!

The Zellman Group, LLC is the leader in Organized Retail Crime Investigations and Recovery, Civil Recovery, Restitution, and Managed Services. Based in Greenvale, NY, The Zellman Group has twenty years of loss prevention experience to fit all your LP needs.

Learn more about the National Retail Federation at: and The Zellman Group at


The Zellman Group’s New ORC Center in Orlando Office

The Zellman Group, LLC is excited to announce the opening of its new office in Orlando, Florida.

The Zellman Group’s Orlando office is the center of its Organized Retail Crime Investigations and Recovery program. The focus of this program is to aid retailers in the preparation of the strongest ORC cases for prosecution and financial recovery.

The Orlando office is led by Director of Field ORC Investigations, Ben Dugan and James Welborn, Attorney at The Law Offices of Michael Ira Asen. Dugan is a certified ORC expert from the U.S. Department of Justice with over 30 years of retail loss prevention experience including Big Box, Specialty, and Pharmacy. Welborn is an Attorney at Law with over seventeen years’ experience in retail financial recovery. Together their combined skill and experience will lead to unprecedented results for all Zellman Open Source and ORC Recovery clients.

The Zellman Group, LLC is the leader in Organized Retail Crime Investigations and Recovery, Civil Recovery, Restitution, and Managed Services. Based in Greenvale, NY, The Zellman Group has twenty years of loss prevention experience to fit all your LP needs. For more information, please visit our website: or email us directly at

38th Annual RLPSA Conference 2017

The Zellman Group, LLC will be attending the 38th Annual Restaurant Loss Prevention and Security Association (RLPSA) Conference July 30th through August 2nd.

This year’s conference is at the M Resort, Spa, and Casino in Las Vegas, Nevada. RLPSA is a community of loss prevention professionals focused on helping minimize losses and reduce liabilities within the restaurant and food service industry. The Annual RLPSA Conference brings together the leaders of the industry in a three-day event of sessions, key note speakers, and exhibits. Keynote speakers at this conference include Eric O’Neill, Former FBI Counterintelligence Operative, Shawn VanSlyke, Director of Control Risks, and many more.

Come join the The Zellman Group at booth 107 with Agilence. We will be discussing our variety of services including our Data Analytics Managed Services! Learn more about The Zellman Group and all of our offerings at