Utilizing the expertise of our team of Loss Prevention professionals, The Zellman Group offers consulting support with company-wide collaboration. Our team has the pulse on industry-wide best practices in the retail, food & beverage and hospitality arenas. Policies and procedures are the lifeblood of a company. Internal controls are the key to accountability and promoting consistency. Whether a company is large or small, it should develop a policy and procedure manual that is continuously updated as needed to guide its employees, and connect the company’s vision to daily operations.
Policy & Procedure Manuals
Training & Awareness ProgramsIf data analysis and/or other information show sufficient evidence that a potential dishonest employee exists, The Zellman Group can provide report details to your internal Loss Prevention team, or we can handle the investigation upon your authorization. Investigations can be done on location, or through telephonic interviews. A case report is provided upon the completion of our investigation, and we can coordinate police involvement if necessary. Furthermore, our clients are named as additional insured on our $2 million Errors and Omissions Insurance Policy. All of our investigators are fully trained and certified annually. Their skill at interviewing can result in increased admissions, restitution, and prosecution (if desired). This not only puts an end to the situation, you may also recover lost funds – building a compelling ROI for your loss prevention program investments.
You’ve carefully designed your operation to present a certain image. You’ve invested time and money in training your employees to have optimal customer contact. But how can you know what really happens day-to-day? Zellman’s customer service shopping program takes the mystery out of sales floor interactions and customer service expectation compliance. Tap into our network of thousands of shoppers nationwide, all trained in our observational and reporting techniques. Shops can occur as frequently as you wish. Evaluators are assigned based on location and once shops have been completed they go through a 2 part editing system and delivered to your team electronically.
Our web portal can provide your team with the ability to enter self-audits. Comprehensive reporting allows for an in-depth analysis of your organization.
A list of the highest and low scoring questions helps you quickly identify specific ways your locations are succeeding or struggling.
Our audit offerings provide insight into your field organization’s compliance with policies and procedures. They policies and procedures are the lifeblood of your company. Our auditors can help maintain uniformity company-wide and aid in identifying training issues.