Civil Recovery Services

What Is Civil Recovery?

Civil Recovery is a company’s right to pursue civil damages or penalties under state statutes for theft. Civil recovery encompasses civil demand (shoplifting and employee theft) and employee restitution (employee theft). The Zellman Group’s nationwide network of attorneys, customized case management, and state-of-the art call center assures you the ability to pursue civil recovery throughout the US.

 

Case Types:

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  • Civil Demand
  • Restitution
  • Court Ordered Restitution

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  • Specialty Cases
    • Relocation Agreements
    • Payroll Overpayments
    • Expense Overpayments
    • Sign-on Bonus Agreements
    • Unreturned Equipment Agreements

Our Approach

The Zellman Group, is the leader in PCI compliant, cutting edge, user friendly technology. All of our calls are made by “live” representatives. Outbound letters are produced from our main offices in our state-of-the-art mail room located in Greenvale, New York. Most importantly our risk averse philosophy and dedication to customer service and client culture, put The Zellman Group at the forefront of recovery solutions.

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Our Technology

Custom Case Management

  • Easy Integration with all case management systems including custom built systems.
  • Rules and parameters set to ensure fields are complete and in compliance with state laws upon import.
  • Automatic USPS address hygiene process.
  • Advanced and immediate skip-tracing on all return mail (i.e. bad addresses).

Cutting Edge Call Center

  • Latest in VOIP technology
  • Live redundancy at co-location
  • All outgoing calls are made by a “live” specialist.
  • Progressive/Predictive Dialer Application
  • Automatic Area Code Cut off times
  • Calls are PCI compliant
  • Calls are recorded and archived
  • Zero down-time due to inclement weather or building outages.

Innovative Client Portal

  • Real-time, secure web portal access to all authorized parties.
  • Ability to enter cases, answer disputes, and update balances due to payments received.
  • Run reports and view the status of all cases at both the summary and detail level in PDF and Excel formats
  • Optimized mobile viewing.
  • View letters sent for each case.
  • Customizable widgets, calendars, user levels, etc. to meet your needs.

Legal Support

Michael Ira Asen, Chief Counsel, The Zellman Group, LLC, is an attorney at law, licensed in the States of New York and New Jersey and admitted to practice in the United States Supreme Court, the United States Courts of Appeal for the Second and Third Circuits, the United States District Courts for the Southern District of New York, Eastern District of New York and New Jersey. Mr. Asen has more than 41 years of legal practice. He has an AV Preeminent Peer Review Rating from Martindale- Hubbell, the highest professional rating available to lawyers. In addition to Michael Ira Asen, The Zellman Group has of counsel in 15 states, and access to attorneys in all 50 states.
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